Orders are processed within 1–2 business days (Monday–Friday) after payment has been successfully confirmed.
Each item is carefully inspected, prepared, and securely packed before shipment.
Orders are not processed or dispatched on Sundays and Indonesian public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking information.
Please note that order processing time is separate from the estimated delivery time.
Domestic orders are shipped via JNE.
Estimated Delivery TimeDelivery times are estimates and may vary depending on the destination, courier operations, weather, public holidays, and other circumstances beyond our control.
International orders are shipped via TIM-EXPRESS.
Estimated Delivery Time: 7–21 business days, depending on the destination, customs clearance, and local delivery conditions.
Please note that international delivery times are estimates and are not guaranteed. Delivery may take longer in certain circumstances, particularly when additional customs clearance or local courier processing is required.
Customs, Duties & TaxesInternational orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Any such charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.
Customers are responsible for ensuring that the purchased products can legally be imported into their country.
Shipping fees are calculated automatically at checkout based on:
Product weights are listed on the respective product pages. The final shipping fee will be displayed at checkout before payment is completed.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take some time to become active after the parcel has been handed over to the courier.
Please allow reasonable time for tracking updates, especially for international shipments.
Please make sure that your shipping information is complete and accurate before completing your order.
La Samasta is not responsible for delays, failed deliveries, or additional shipping costs resulting from:
If an order is returned to us because of an incorrect address or unsuccessful delivery, additional shipping costs may apply if the customer requests the order to be resent.
Estimated delivery times may be affected by circumstances beyond our control, including:
La Samasta cannot guarantee delivery by a specific date unless a guaranteed delivery service has been explicitly offered and confirmed.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the items received.
If your tracking information indicates that your package has been delivered but you have not received it, please contact the courier first and then contact our Customer Service team for assistance.
For packages that are lost in transit, we will assist in contacting the courier and following the applicable investigation or claim process.
If a package is returned to La Samasta because it could not be delivered, the customer may be responsible for the return shipping costs and any additional shipping costs required to resend the order.
Refund eligibility for returned or undeliverable packages will be handled in accordance with our Return & Refund Policy.
If you need assistance with your shipment, please contact our Customer Service team through:
When contacting us about an order, please provide your order number so that we can assist you more quickly.
Have more questions about shipping? Reach out to our Customer Service team anytime.