Returns & Exchanges Policy

At La Samasta, we want every purchase to be a thoughtful and enjoyable experience. We offer a 7-day exchange policy for eligible purchases — please read the following terms carefully before requesting an exchange.

Eligible items may be exchanged within 7 calendar days from the date your order is received. For example, if your order is received on the 1st, the item must be shipped back to us no later than the 7th.

Prior approval from La Samasta is required before sending any item back. Please do not return an item without first contacting our Customer Service team.

For international orders, any customs duties, taxes, import fees, or other charges imposed by the destination country are the responsibility of the customer.

To be eligible for an exchange, the item must:

• Be unworn, unused, and unwashed
• Be in its original condition
• Have all original brand tags and secure seals attached and intact
• Include the original packaging and accessories, where applicable
• Be free from stains, odors, damage, alterations, or any other signs of use

Items that do not meet these conditions may be rejected.

• Sale or discounted items
• Pre-order items
• Collaboration products
• Items specifically marked Final Sale or Non-Exchangeable

Each purchase is eligible for one exchange only. All exchanges are subject to product availability.

Before sending your item back, please contact us via WhatsApp or email to confirm the availability of your preferred replacement item or size.

La Samasta does not provide refunds in any form. This includes:

• Cash refunds
• Bank transfer refunds
• Credit or debit card refunds
• Store credit
• Vouchers
• Gift cards
• Refunds of price differences

For eligible change-of-mind requests, the available resolution is product exchange only.

If the replacement item has a lower price than the original item, the difference will not be refunded or provided as cash, store credit, voucher, or any other form of compensation.

If the replacement item has a higher price, the customer must pay the difference before the replacement item is shipped.

If you receive an item that is defective, damaged during delivery, or different from the item you ordered, please contact us as soon as possible after receiving your order. Please provide:

• Your order number
• Photos and/or videos showing the issue
• Photos of the item and packaging
• A brief description of the issue

Please do not send the item back before receiving instructions from our Customer Service team.

If the issue is confirmed to be a manufacturing defect, damage during delivery, or an error on our part, La Samasta will provide an appropriate resolution, which may include a replacement of the same item or another suitable exchange.

If the exact replacement is unavailable, our Customer Service team will contact you to discuss the available resolution.

For a change-of-mind exchange, the customer is responsible for the shipping cost of returning the item to our warehouse in Indonesia.

Once the returned item has been received, approved, and passed inspection, La Samasta will cover the shipping cost of sending the approved replacement item to the customer.

If an exchange is required due to a confirmed defective, damaged, or incorrect item caused by La Samasta, we will cover the applicable return and replacement shipping costs.

For international exchanges, any customs duties, taxes, import fees, or other charges imposed by the destination country remain the responsibility of the customer.

All returned items are carefully inspected upon arrival. La Samasta reserves the right to reject an exchange if the item does not meet the conditions stated in this policy. An exchange may be rejected if the item:

• Has been worn, used, or washed
• Has stains, odors, or other marks
• Has been altered or damaged
• Is missing its original tags or secure seal
• Is missing original packaging or accessories
• Shows any other signs that it is not in its original condition

If an exchange request is rejected following inspection, La Samasta will notify the customer.

The rejected item may be returned to the customer at the customer's expense.

If the customer does not arrange payment or provide the required delivery information within 7 days of notification, the item may be treated as abandoned.

Any return parcel received without sufficient information to identify the sender or order will be held for a maximum of 14 days before being treated as abandoned.

Customers returning items internationally are responsible for ensuring that the return shipment complies with applicable customs and shipping requirements.

Any customs duties, taxes, import fees, or other charges associated with returning an item may be the responsibility of the customer, unless the exchange is due to a confirmed defect or an error by La Samasta.

La Samasta is not responsible for delays, additional charges, or losses resulting from incorrect customs declarations or failure to comply with applicable customs and shipping requirements.

Before sending your item back, please contact our Customer Service team and provide:

• Order number
• Item name
• Reason for exchange
• Preferred replacement item or size
• Photos or videos, if requested

Our Customer Service team will review your request and provide the return instructions. Please do not send any package without prior confirmation from La Samasta.

For assistance with your exchange, please contact:

Please include your order number whenever contacting us so we can assist you as efficiently as possible.